Refund policy
Return Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, with all tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To request a return, email us at contact@byzanetti.com. Please note that returned products must be shipped to the address we provide once your return request has been approved.
If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
If you have any questions about returns, you can contact us at contact@byzanetti.com.
Damages and Issues
We recommend inspecting your order immediately upon delivery. If the item is defective, damaged during shipping, or you received the wrong product, please contact us as soon as possible so we can assess the issue and provide you with a solution.
Exceptions and Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants.
- Custom or made-to-order products.
- Personal care products, such as beauty items.
- Hazardous materials.
- Flammable liquids or gases.
If you’re unsure whether a specific product can be returned, please contact us before sending it back.
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the product you want is to return the original item and, once your return has been approved, place a new order for the product you want.
14-Day Cooling-Off Period in the European Union
Regardless of our 30-day return policy, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The item must be returned in the same condition in which it was received: unworn, with all tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Refunds
Once we receive your returned item, we’ll inspect it and notify you whether your refund has been approved.
If approved, your refund will be automatically issued to the original payment method used for the purchase within 10 business days.
Please note that your bank or credit card issuer may need additional time to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact us at contact@byzanetti.com.